Refund and Returns Policy

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Summary

Our refund and return policy is valid for 30 days. After 30 days from the purchase date, we will not be able to issue a full refund or exchange the product.

To be eligible for a return, the product must be unused, in the same condition as you received it, and in its original packaging.

There are many types of goods that are exempt from returns. Perishable items such as food, flowers, newspapers, and magazines cannot be returned. We also do not accept personal or hygiene products, hazardous materials, or flammable liquids or gases.

Non-returnable additional items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not return your purchases to the manufacturer.

A book with visible signs of use
An opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will email you to notify you that we have received the returned product. We will also inform you whether your refund request has been approved or denied.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before the refund is officially posted.

Contact your bank. It often takes some time before the refund is processed.

If you have followed all these steps and still have not received the refund, please contact us at {email address}.

Items for sale

Only regularly priced items can be refunded. Sale items cannot be refunded.

Exchanges

We only replace defective or damaged products. If you wish to exchange it for the same product, please email us at {email address} and send the product to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver shipped the order to themselves to give to you later, the refund will be sent to the gift giver, and they will be able to see your return.

Return Shipping

To return your product, you must send the item to: {physical address}.

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged item to reach you may vary.

If you wish to return high-value items, you may use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.